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Outdoor wear for kids
About Us

Mountainchild Limited are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Mountainchild Limited
10 Barlows Lane
Wilbarston
Market Harborough
Leicestershire
LE16 8QB
England
Phone: 00441536772234
Email: sales@mountainchild.co.uk

Outdoor wear for kids
Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

If items are out of stock we will contact yo by either email or telephone please ensure that you add a valid email address and contact telephone number to your order on checkout.

Outdoor wear for kids
Shipping And Handling

Postage and packing to mainland UK is as follows:-

Standard - Royal Mail First Signed For
Orders up to £60.00 - postage and packing £3.95
Orders over £60.00 - postage and packing £4.95
Large items and multiple orders over 1.5kgs are couriered on a 1-3 day service via DHL as standard (this includes back carriers)

Next Day Guaranteed - For orders recieved before the daily cut off Monday through to Thursday.
Orders up to £70.00 - postage and packing £5.49
Items despatched on Saturday will be delivered on Monday.

Guaranteed Saturday Delivery - For orders recieved on Friday
Orders up to £70.00 - postage and packing £7.49

Postage and packing to other areas in the EU
Orders up to £60.00 - postage and packing £12.00
Orders over £60.00 - postage and packing £25.00

Postage and packing to North America - £40.00

Postage and packing rates to all non mainland UK areas are to a maximum of 1kg. Items such as back carriers, pushchairs, footwear and large rucksacks may have a surcharge for postage over and above the rates given.

Outdoor wear for kids
Delivery Schedule

We endeavour to keep available stock of all items offered. On rare occasions we do run out of stock due to demand or supply but we do ensure that if an item is due to be out of stock for more than seven days our website is updated. All items for uk delivery are sent either by next day courier or Royal Mail first recorded delivery dependent on size, we also offer a guaranteed service for smaller orders. Please see checkout. We aim to despatch all stock items either the same day or next working day. At the moment orders that are received before 11.00 am and are in stock are being despatched on the same day.

If you wish to discuss your order please telephone 01536 772234 we will be happy to confirm when your order was despatched.

If packages are returned to us undelivered, they will be subject to an additional charge before being re-despatched

Outdoor wear for kids
Back Orders

If it is not possible to provide part or all of your order, we will contact you to advise you and to seek confirmation as to whether you wish us to continue with your order. If you wish to cancel your order, we will refund your payment in the same way payment was made.

Outdoor wear for kids
Tax Charges

All of our Children's clothing is zero rated for VAT purposes. However our clothing for 14 years upwards and a selection of accessories and gear have VAT included in the price at a rate of 15%

Outdoor wear for kids
Credit Card Security

The Protx payment system uses a combination of established and innovative techniques to ensure the security and integrity of all sensitive data. Their internet facing web servers are certified by Verisign, this ensures that no third parties can impersonate Protx to obtain secure information.

The transfer of the less sensitive transaction details from this site to Protx is encrypted and digitally-signed. This ensures that the information passed is secure and tamper proof.

Any communication between you and Protx is encrypted to the maximum strength supported by your browser. You are also protected from fraudulent use of cards in a "card not present" environment by your card issuer.

All data stored on Protx systems is held on encrypted and highly secured databases. Protx are regularly audited by Visa and MasterCard to ensure their systems confomr to the latest security standards.

Outdoor wear for kids
Guarantee

All our goods are covered by the manufacturers standard guarantee. Non-withstanding this the site and its terms and conditions comply with all applicable regulations pertaining to distance trading within the UK. The terms and conditions are written and covered under UK law only.

Outdoor wear for kids
Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on] 00441536772234 or write to us at Mountainchild Limited, 10 Barlows Lane, Wilbarston, Market Harborough, Leicestershire, LE16 8QB, England

Outdoor wear for kids
Privacy Policy

At Mountainchild Limited we believe that your privacy is essential. We want you to feel secure whilst shopping with us. To make a purchase or just to browse you do not have to register your details.

Any information you give us will only be used to allow us to fulfill your order. We will NEVER give this information to a third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Note that sensitive information like credit card details is not saved.

Outdoor wear for kids
Returns Policy

We hope you will be delighted with every purchase you make from Mountainchild Limited, however we understand that there may be instances when you wish to return goods and in this instance refer you to our Returns Policy below:-

Under the Distance Selling Regulations you have the right to cancel your order within 7 working days for any unused items that you have purchased from us. In addition if for any reason you are not happy with your purchase it can be exchanged for a replacement product or returned for a refund. Goods must be in perfect condition complete with original labels and packaging and in a re-saleable condition within 14 days of purchase.

To return an item please package the item securely, stating your reason for return and whether you require an exchange or refund and return to:-

Mountainchild Limited
10 Barlows Lane
WILBARSTON
Market Harborough
Leicestershire
LE16 8QB

We recommend you use the Recorded Delivery Service to provide you with proof of delivery. Mountainchild cannot be held responsible for goods lost in the post. Unfortunately we are unable to reimburse return delivery costs.

In the case of faulty or damaged goods, once we have verified the fault, we'll issue a repair, replacement or refund. We fully examine returned items and liaise with the manufacturer and if a returned item is found not to be faulty we will return the item to you. In this instance you will be liable for the return postage.

Sale items are only returnable if faulty.

Your right to return goods are protected under the EU Distance Selling Directive.

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